House rules & policies

These terms apply to reservations made on this website. Bookings made on Airbnb, VRBO or Booking.com follow that platform's policies. Before arrival, the lead guest signs a rental agreement that includes everything on this page.

Last updated October 2026.

• House rules
• Payments
• Cancellation
• Hurricanes
• Security deposit
• Violation fees
• Pets
• Pool & safety
• Rental agreement

House rules

• Check-in is after 4:00 PM. Checkout is by 11:00 AM. Early or late times need our approval in writing.
• Maximum 13 guests at any time, children included. Infants under 2 don't count toward the 13. Day visitors count too.
• The lead guest must be 25 or older and stay at the property for the whole reservation.
• No parties or events. That includes weddings, receptions, promotional shoots and gatherings above the guest limit.
• Quiet hours are 10:00 PM to 8:00 AM. Outdoor music goes off at 10:00 PM.
• No smoking or vaping of any kind inside the house, garage or cabana. Outdoors, use the fire pit area only and dispose of butts.
• Parking is on the driveway only, never on the lawn or the street.
• Trash goes in the outdoor bins with lids closed. Please don't leave food outside overnight.
• Exterior security cameras monitor the driveway and entrances. They don't record audio. There are no cameras inside the house.
• The house uses a private well for water. Please don't flush anything except toilet paper.
• Leave the house as you found it. Start the dishwasher, take out the trash and turn off the grill and pool heat controls.

Payments

Taxes (Florida sales tax and Collier County tourist development tax) and the cleaning fee are part of the total. If a scheduled payment fails, we'll email you. If it isn't paid within the grace period, the reservation is cancelled under the cancellation policy below.

Cancellation

Shortening a stay counts as a cancellation of the removed nights. Leaving early doesn't entitle you to a refund. Weather that isn't covered by the hurricane policy, travel problems and illness aren't grounds for a refund. We strongly recommend travel insurance.

If we have to cancel your reservation for any reason, you get a full refund.

Hurricanes & named storms

You get a full refund for the affected nights if any of these applies during your stay:

• Collier County issues a mandatory evacuation order covering the property's zone.
• The house can't be used safely because of storm damage or a loss of power or water that we can't restore within 24 hours.

A forecast, a hurricane watch or warning, or an airline cancellation doesn't qualify on its own. Hurricane season runs June 1 to November 30, so we recommend travel insurance that covers named storms.

Security deposit & damage

• A $1,000 security deposit is held on the card used to book. It's an authorization hold, not a charge.
• The hold is placed about 2 days before check-in. Check-in instructions are sent once the hold and the signed rental agreement are in place.
• It's released automatically about 2 days after checkout unless we report damage. Your bank may take a few extra days to show the release.
• The deposit may be applied to:
  • accidental or intentional damage to the house, furnishings, pool, spa, court or grounds;
  • missing items;
  • cleaning beyond normal turnover;
  • the fees listed under violation fees.
• Normal wear and tear is never charged.
• If we find damage, we contact you within 48 hours of checkout with a written description, photos, and receipts or repair estimates.
• Damage above the deposit. You're responsible for the full cost of damage caused during your stay, including by your guests, invitees and pets, even if it exceeds the deposit. We'll invoice you for the difference, and you agree to pay it within 14 days.
• Please report any damage or breakage as soon as it happens. Honest accidents reported promptly are handled far more gently than damage we discover after you leave.

Violation fees

These fixed fees cover our cost of cleaning, repair, lost bookings and neighbor relations. They may be deducted from the security deposit or invoiced separately.

Pets

• Up to 2 dogs are welcome with our approval before arrival. Tell us their breed and weight when you book.
• The pet fee is $400 per pet, per stay, and isn't refundable.
• Pets stay off beds and furniture, and out of the pool and spa.
• Pets may not be left alone in the house unless they're crated.
• Pick up after them on the lawn. Damage caused by pets is covered by the security deposit terms.
• Service animals are always welcome, with no fee, as required by law.

Pool, spa & property safety

• There's no lifeguard. Children must be watched by an adult at all times near the pool, the spa, the playground and the sports court. A removable pool safety fence is provided. Please keep it up whenever young children are present.
• No diving, no glass in the pool area, and nobody swims alone or impaired.
• Pool and spa heating is optional, at $300 per stay. Request it at least 72 hours before arrival. Water temperature depends on the weather.
• The sports court, playground, hammocks, fire pit and outdoor games are used at your own risk. Fires stay in the fire pit, and no fire is left unattended.
• The property includes natural areas with Florida wildlife and insects. Please keep doors closed and wear shoes outdoors after dark.

Rental agreement

After booking, the lead guest receives the rental agreement through our guest portal. They verify their identity with a one-time code and sign online. The agreement includes:

• everything on this page;
• the names of all adult guests;
• an acknowledgment of the pool and recreation risks;
• an agreement that this is a transient vacation rental, not a tenancy;
• our right to end the stay without a refund for a serious violation, such as a party, guests over the limit or illegal activity.

Check-in details are released once the agreement is signed and the security deposit hold is in place.

Naples Retreat is operated by MY MD Property LLC, Naples, Florida. Questions about these policies: stay@thenaplesretreat.com.